1. Introduction
This Privacy Policy & Terms of Use describe how we collect, use, process, and protect your personal data when you visit our website or use our taxi transfer and private tour services in Crete.
By using our website or booking our services, you agree to this policy.
2. Services Provided
We offer:
- Private taxi transfers
- Airport & port transfers
- Private excursions and tours across Crete
- Custom transportation services
All services are subject to availability and confirmation.
3. Personal Data We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Pickup & drop-off location
- Flight details (if applicable)
- Payment information
- IP address and browser data
We collect only data necessary to provide our services.
4. Legal Basis for Processing (GDPR)
We process personal data based on:
- Contractual necessity (booking & service fulfillment)
- Legal obligations (tax regulations)
- Legitimate interest (service improvement)
- User consent (marketing communications)
5. How We Use Your Data
Your personal data may be used to:
- Confirm and manage bookings
- Communicate regarding your reservation
- Provide customer support
- Improve our website and services
- Comply with legal and tax requirements
We do not sell or rent your personal data.
6. Data Retention
We retain personal data only for as long as required:
- Booking & invoice data: according to Greek tax law
- Contact form inquiries: up to 12 months
- Marketing data: until consent is withdrawn
7. Your Rights Under GDPR
Under EU Regulation 2016/679 (GDPR), you have the right to:
- Access your personal data
- Request correction
- Request deletion (“Right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
[Insert Email]
You also have the right to lodge a complaint with the Hellenic Data Protection Authority.
8. Cookies Policy
Our website uses cookies to:
- Ensure proper website functionality
- Analyze traffic (e.g., Google Analytics)
- Improve user experience
- Support booking functionality
You may disable cookies through your browser settings. Disabling essential cookies may affect website performance.
Third-party services (e.g., Google Maps, payment providers) may also use cookies.
9. Bookings & Payments
Booking Confirmation
All bookings must be confirmed via email or official communication channels.
Pricing
All prices are displayed in Euro (€) and include applicable taxes unless otherwise stated.
Payment Methods
Payments may be processed via:
- Online payment gateways
- Bank transfer
- Cash upon arrival (if applicable)
10. Cancellation & Refund Policy
Taxi Transfers
- Free cancellation up to 24 hours before pickup.
- Cancellations less than 24 hours before pickup are non-refundable.
Private Tours
Cancellation terms may vary depending on the tour type and duration.
No-Show Policy
Failure to appear at the scheduled pickup location without prior notice is considered a no-show and is non-refundable.
Refunds (where applicable) are processed within 7–10 business days.
11. Passenger Responsibilities
Passengers must:
- Provide accurate booking details
- Arrive at the pickup location on time
- Respect the vehicle and driver
We reserve the right to refuse service in cases of inappropriate or unsafe behavior.
12. Limitation of Liability
We are not responsible for:
- Delays caused by traffic, weather, or force majeure events
- Loss or damage of personal belongings left in the vehicle
- Indirect or consequential damages
13. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.
However, no online transmission is 100% secure.
14. Third-Party Services
Our website may include third-party services such as:
- Payment gateways
- Google Maps
- Booking systems
- Analytics tools
These providers process data according to their own privacy policies.
15. Governing Law
This policy is governed by the laws of Greece and applicable European Union regulations.
16. Changes to This Policy
We reserve the right to update this policy at any time. Updates will be published on this page with a revised effective date.